CHALLANGES:
Allocation imperfections:
• Imperfect allocation executed by the stores’ management
• Lack of planning coherence due to the chaotic events happening
• 25% of the working time of the employees in stores is wasted due to mismanagement and miss processing of exceptional events
HR management:
• High personnel turnover
• Difficult recruitment (the “bad jobs” problem)
Imperfect HR management:
• Negative impact on cash-flow indicators from additional hours bank
• Performance mystery – difficulty in pinning down performance drivers, in an integrated approach
SOLUTION
Real time intervention & AI assisted planning and allocation:
• Workforce planning/forecasting
• Events processing mechanisms by AI
• Management of additional hours bank
• Dynamic task allocation
• Store performance management (architecture, KPIs system, reporting dashboards)
IMPACT
Higher profitability through enhanced efficiency:
• Reduction of personnel turnover with 25%
• Improved store’s indicators of profitability and liquidity with 15%
• Facilitator for omnichannel management.
• Effective Performance Management Architecture for operational rationales